Delivery time is normally 3-5 business days depending on the chosen delivery method. Special orders may take 2-4 weeks.
You have 30 days open purchase. Send the item in its original packaging to: Ur&Penn, att: e-handeln, Box 934, 194 29 Upplands Väsby. You can also return in store with your packing slip.
Yes, free shipping on orders over 499 SEK. Below this amount a shipping fee applies as shown at checkout.
We offer payment via Svea Bank: card (Visa/Mastercard), Swish, invoice (14-day payment terms) and installments.
Yes, you can choose "Store pickup" as delivery method. Delivery time is 5-7 business days and you'll be notified via SMS and email.
Visit your nearest Ur&Penn store for free ring measurement. You can also measure the diameter of a ring that fits and compare with our size guide.
Yes, battery replacement is available at all our stores. Visit your nearest store — it only takes a few minutes.
Yes, we offer engraving at selected stores. Contact your nearest store for pricing and availability. Note that engraved items cannot be returned.
You have the right to file a complaint about a product for up to 3 years from the date of purchase for original defects.
We recommend removing jewelry before showering, bathing and exercising. Water and chemicals can damage surface treatments and stones.